We’re here to answer all your questions

General Information

  • KSS Dress Hire offers a stunning collection of event wear, allowing women to feel fabulous and confident without the commitment of purchasing a dress. Our carefully curated dresses cater to a variety of styles, sizes, and occasions.

  • We operate out of our private styling studio in Warners Bay, away from the hustle and bustle of shopping centres. This ensures a comfortable, personalised, and supportive environment where you can try on dresses without feeling rushed, and there’s free parking!

  • We offer dresses for weddings, formals, cocktail events, galas, and milestone celebrations. Our collection features modern cuts, timeless classics, and pieces perfect for creating unforgettable moments.

Bookings and Fittings

  • You can book your dress hire appointment via our website, Instagram, or by contacting us directly at 0411 038 596 or kerry@kssdresshire.com.au. We’ll confirm your booking and send details about your fitting.

  • No, dress hire visits are by appointment only to ensure you receive personalised attention and styling guidance.

  • Yes, fittings are required to ensure the dress fits beautifully and aligns with your style preferences. It also gives you time to see how it feels and accessorise accordingly.

  • A fitting appointment typically takes 45 minutes, giving you ample time to try on multiple dresses and discuss your styling goals.

Hire Details

  • The hire fee includes the dress, professional dry cleaning, and minor repair coverage (if needed). Styling advice is complimentary during your appointment.

  • Our standard hire period is 4 days. If you need a longer hire period (e.g., for a wedding weekend), please discuss this at the time of booking—extended hire is available for an additional fee.

  • Yes! We have a range of handbags, jewellery, and accessories available to complement your outfit. Accessory hire is optional but recommended for a fully styled look.

Returns and Cleaning

  • No, leave the cleaning to us! We handle all professional dry cleaning to maintain the quality of our collection.

  • A late return fee of $25 per day applies if the dress is not returned on time.

  • Minor wear and tear (like a loose hem or makeup transfer) is covered in the hire fee. However, significant damage, such as rips, stains, or water damage, may incur an additional fee, which will be assessed on a case-by-case basis.

  • Returning your parcel is easy and hassle-free:

    For Australia-Wide Orders:

    o    Place the dress in the provided pre-paid return satchel.

    o    Drop the satchel off at any Australia Post location or post box by the last day of your hire period.

    o    Ensure you keep the tracking receipt until the parcel is registered as returned.

    For Local Orders (Warner’s Bay Pickup/Drop-Off):

    o    Place the dress in the garment bag provided and ensure it is ready for return.

    o    Drop it into the KSS Dress Hire drop box located outside our store by the last day of your hire period.

Shipping Policy

  • We offer Australia-wide shipping for all our non-local customers, ensuring that your perfect dress arrives in time for your special occasion. Our shipping fee includes professional dry cleaning and a pre-paid returns label for a hassle-free return process.

    Key Information:

    • Minimum Notice: We require a minimum of 5 business days' notice for postal orders to ensure sufficient delivery time.

    • Late Orders: If you’ve placed your order with fewer than 5 business days' notice, please contact us directly to confirm if timely delivery is possible.

    Shipping Options and Costs:

    1. Australia-Wide Express Shipping (via Australia Post with Tracking)

      • Cost: $29.95 (includes tracking, dry cleaning, and a return label)

      • Your dress will be shipped via express post to ensure timely delivery.

    2. Local Orders – Warner’s Bay

      • Express Shipping: $29.95 (via Australia Post with tracking)

      • Pickup/Drop-off: Free

        • Pickup: Collect your dress on the first day of your hire period from our studio.

        • Drop-off: Return your dress by the last day of your hire period by placing it in the KSS Dress Hire dropbox at our studio.

    Important Reminders:

    • Delays: While we do our best to ensure timely delivery, external delays with Australia Post may occur. We recommend booking early to avoid potential shipping issues.

    • Returns: Simply place your dress in the provided pre-paid return satchel and drop it at your local Australia Post or in the KSS Dress Hire dropbox if you're local to Warner’s Bay.

Caring for Your Dress During Hire

    • Store the dress in the provided garment bag when not wearing it.

    • Avoid spraying perfume or using body oils directly on the dress.

    • Keep the dress away from sharp objects, jewellery, and accessories that may catch on delicate fabrics.

    • Steaming: The safest way to remove creases is by using a garment steamer. Hang the dress on a padded hanger and steam from top to bottom. Keep the steamer at least 10-15 cm away from the fabric to avoid watermarks.

    • Shower steam trick: Hang the dress in your bathroom while running a hot shower (but keep it away from direct water). The steam will help release wrinkles gently.

    • Ironing: Only use an iron if you are certain the dress fabric can handle it. Use a low-heat setting, place a pressing cloth (e.g., a tea towel) over the fabric, and avoid direct contact with delicate fabrics.

Sizing and Alterations

  • Our collection includes sizes 8 to 22, with inclusive options to suit a range of body shapes. We pride ourselves on having dresses for everyone.

  • Alterations are not allowed. However, we can use temporary adjustments, such as adjustable straps or belts, to improve the fit without permanent changes.

Payment and Policies

  • Our hire fees range from $70 to $250, depending on the style and designer.

  • We accept credit card, debit card, and bank transfer. Payment is required at the time of booking to secure your dress.

  • Yes, a $50 refundable deposit is required when you hire a dress. The deposit will be refunded once the dress is returned on time and in good condition.

  • Cancellations made 48 hours or more before your scheduled hire date will receive a full refund. If you cancel within 48 hours of your booking, your deposit may be forfeited.

Special Requests and Events

  • Yes, you can hire multiple dresses! This is perfect if you have multiple events or want a backup option for your big day.

  • Absolutely! We offer group booking sessions so you and your friends can enjoy a fun and personalised fitting experience together.

  • Yes, our gift vouchers make an ideal gift for birthdays, holidays, and special celebrations. You can purchase a voucher for a specific amount, or a full dress hire experience.

Cancellations and Refunds

    • Fittings or appointments: Cancellations made 24 hours or more before your appointment are free of charge. Cancellations within 24 hours may incur a rebooking fee if rescheduled.

    • Dress hire bookings: Cancellations made 48 hours or more before your hire start date will receive a full refund (including your deposit).

  • Cancellations made less than 48 hours before the hire start date may forfeit the $50 deposit. However, we understand that emergencies happen—please contact us to discuss any extenuating circumstances.

  • Yes! We offer a one-time complimentary reschedule if you notify us at least 24 hours before your scheduled appointment or hire date.

  • If your chosen dress is unavailable for your new date, we can offer alternative dresses from our collection or process a refund if the hire date cannot be rescheduled.

  • If the dress doesn’t fit during your fitting and no alternative options work, we will process a full refund. Your confidence and comfort are our priorities.

    For our full Refund & Cancellation Policy, hiring garments in store and online, please see here Insert link to full policy

  • 1. In-Store Dress Hire Policy

    Cancellations

    • Fitting Appointments:

      • Cancellations made 24 hours or more before the scheduled appointment time are free of charge.

      • Cancellations within 24 hours may incur a rebooking fee if the appointment is rescheduled.

    • Dress Hire Bookings:

      • Cancellations made 48 hours or more before the pick-up date are eligible for a full refund, including the deposit.

      • Cancellations within 48 hours of the pick-up date will result in forfeiture of the $50 deposit.

    Refunds

    • No refunds are provided for:

      • Change of mind after booking confirmation.

      • Incorrect size or style selection after pick-up.

      • One-off promotional deals or discounted hires.

    • Refunds are only provided if:

      • The dress is unavailable due to an internal error, such as double booking.

      • The client is unsatisfied due to a fitting issue during the appointment, and no suitable alternative is available.

    Exchanges:

    • If the dress does not fit upon final try-on at the studio, clients may select an alternative option (subject to availability).

    2. Online Dress Hire Policy

    Cancellations

    • Order Cancellations:

      • Orders cancelled 48 hours or more before dispatch qualify for a full refund or a credit note.

      • Cancellations made within 48 hours of dispatch are non-refundable.

    Refunds

    • No refunds are provided for:

      • Incorrect sizing if the dress was selected without a fitting appointment. However, an exchange option is available (see below).

      • Change of mind after receiving the dress.

      • Postage or delivery delays caused by external couriers.

      • One-off promotional or discounted hires.

    • Refunds are provided if:

      • The dress arrives damaged or faulty (photo proof must be submitted within 24 hours of delivery).

      • The dress is unavailable due to a booking error by KSS Dress Hire.

    Exchanges:

    • If the dress does not fit, clients may request an exchange within 24 hours of receiving the dress. The dress must be returned unworn and in its original condition.

    • Additional shipping fees apply for exchanges.

Miscellaneous

  • Some dresses in our collection are available for purchase—ask us during your fitting if you’re interested in owning one of our stunning pieces.

  • If you are concerned about the fit during your initial fitting, we will work with you to find an alternative option. We aim for you to leave feeling confident and satisfied.

  • Yes! Our dresses are available for styled photo shoots, collaborations, and influencer projects. Contact us to discuss your specific needs.

    • Wednesdays and Thursdays:
      Appointments are required for a personalised styling session. Book via our website to secure your spot and receive our undivided attention during your visit. These days include extended trading hours for your convenience.

    • Fridays and Saturdays:
      No appointment is necessary—we welcome walk-ins! You’re free to browse and try on dresses, perfect for those seeking a last-minute outfit.

    Please note: during walk-in periods, change room availability and styling assistance may be limited, as there may be multiple customers in the store at the same time.

  • Our dropbox is accessible 24/7 for your convenience. It is located just outside the store, allowing you to return your dress at a time that suits you, day or night.

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