KSS Dress Hire Cancellation and Refund Policy

  • Cancellations

    • Fitting Appointments:

      • Cancellations made 24 hours or more before the scheduled appointment time are free of charge.

      • Cancellations within 24 hours may incur a rebooking fee if the appointment is rescheduled.

    • Dress Hire Bookings:

      • Cancellations made 48 hours or more before the pick-up date are eligible for a full refund, including the deposit.

      • Cancellations within 48 hours of the pick-up date will result in forfeiture of the $50 deposit.

    Refunds

    • No refunds are provided for:

      • Change of mind after booking confirmation.

      • Incorrect size or style selection after pick-up.

      • One-off promotional deals or discounted hires.

    • Refunds are only provided if:

      • The dress is unavailable due to an internal error, such as double booking.

      • The client is unsatisfied due to a fitting issue during the appointment, and no suitable alternative is available.

    Exchanges:

    • If the dress does not fit upon final try-on at the studio, clients may select an alternative option (subject to availability).

  • Cancellations

    • Order Cancellations:

      • Orders cancelled 48 hours or more before dispatch qualify for a full refund or a credit note.

      • Cancellations made within 48 hours of dispatch are non-refundable.

    Refunds

    • No refunds are provided for:

      • Incorrect sizing if the dress was selected without a fitting appointment. However, an exchange option is available (see below).

      • Change of mind after receiving the dress.

      • Postage or delivery delays caused by external couriers.

      • One-off promotional or discounted hires.

    • Refunds are provided if:

      • The dress arrives damaged or faulty (photo proof must be submitted within 24 hours of delivery).

      • The dress is unavailable due to a booking error by KSS Dress Hire.

    Exchanges:

    • If the dress does not fit, clients may request an exchange within 24 hours of receiving the dress. The dress must be returned unworn and in its original condition.

    • Additional shipping fees apply for exchanges.